TERMS AND CONDITIONS
Terms and Conditions
Plaza Hollandi Flowers & Ornamental Plants Trading L.L.C Maintains the website www.plazahollandi.ae.
INFORMATION ABOUT DELIVERY
Delivery Service Timing: 9 am to 9 pm (9 am-12 pm/12 pm-3 pm/3 pm-6 pm/6 pm-9 pm) On busy days this may change.
Post Order Processing Time: Any order received through the website may take 1 to 2 hours of processing time.
Delivery Time Range: The minimum delivery time range is 3 hours after processing the order but may vary depending on the circumstances, such as the traffic conditions, special holidays, call response of the recipient, etc.
Same-Day Delivery: Same-day delivery is offered for orders placed before 5 pm local time, 7 days a week.
Payment Method : Visa or Master debit and credit cards in AED will be accepted for payment. Cardholder must retain a copy of transaction records and merchant Policies and rules.
ORDER CANCELLATION
For Post Dated Order: Orders placed online can be canceled 48 HOURS BEFORE the delivery date by contacting our website followed by a cancellation e-mail. For Refunds, kindly refer to our Refund Policy.
Same-Day Delivery Orders: Same-day delivery cancellation after placing the order will not be accepted.
REFUND POLICY
We’ll give you a coupon that is good for two months after the cancellation date. To place a fresh order, get in touch with the website and request an email confirmation that includes the item code.
GENERAL TERMS AND CONDITIONS
Before placing any orders for anything from our website, kindly read the terms and conditions thoroughly. You acknowledge and agree to the terms and conditions by placing an order for any of our items.
PRODUCT DISCLAIMER
Since we are proud of the job we do, we will always go above and beyond to ensure that the product you receive looks exactly like the photo you saw on our website. Due to their natural state and reliance on seasonal and logistical availability, flowers, packaging, and other items may need to be substituted in order for us to fulfill your order on time, or in the event that flowers or other products become temporarily unavailable. Particularly during holidays like Mother’s Day, Christmas, Valentine’s Day, Eid-al-Fitr, and Eid-al-Adha, this could happen. If the arrangement’s general aesthetic is preserved, different flower varieties and colors may be employed. If the replacement significantly deviates from the style or substance of the advertised goods, we will try to contact you via phone or email to get your consent before moving further. All replacements will be done with suitable goods that are of the same caliber and worth as the initial order.
PRICES
Prices listed within the Plaza Hollandi service are valid for a maximum of 14 days after submitting your order.
We offer free delivery for orders of AED350 and above. For orders below AED 350, a delivery fee of AED 25 will be charged.
Please note that from time to time, products on www.plazahollandi.ae may vary from those offered on our website and retail shops.
WARRANTY
Fresh flowers and plants once sold will not be refunded or exchanged.
ORDER CONFIRMATION/PAYMENT
“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
You will get comprehensive instructions on how to proceed with the order process and be asked to furnish us with all of your personal information, including a precise delivery address, as well as the information of the intended recipient and all relevant payment details.
We take Visa, and MasterCard, Apple Pay as payment methods.
We will not trade with or provide any services to OFAC and sanctioned countries.
You agree to be bound by our terms and conditions as stated in these Terms and Conditions by selecting the “Proceed to Payment” button at the conclusion of the order procedure.
Order submission is contingent to our approval of this offer. We will notify you via email that your order is being processed, and we will send you a confirmation of the information. Until we provide this email confirmation, we will not think of our agreement with you as binding.
User is responsible for maintaining the confidentiality of his account.
Orders from clients under the age of eighteen (18) cannot be accepted by us.
DELIVERY OVERVIEW
For orders totaling AED 350 or more, we provide free delivery. Orders under AED 350 will incur an AED 25 shipping cost. Orders ordered by 5 p.m. can be sent the same day. Deliveries within the city of Dubai must take at least three hours. There will be deliveries from 9 a.m. to 9 p.m. If your preferred delivery time is available, you will be notified at the time of purchase.
The nearest business day before or after the selected date will be used for the delivery of any orders placed for those days. Fridays and public holidays are closed days for our head office; emails will be responded to on the first working day following the closure day or days.
Orders placed beyond the time we’ve specified will be delivered the next day.
We promise to use every effort to deliver your merchandise within the United Arab Emirates, straight to the receiver, and on schedule. If the receiver is in a hospital, office, hotel, or any other type of business site, kindly take into account the business opening hours. It is not possible to guarantee deliveries to facilities with strong security requirements in place. PO BOX addresses are not where we deliver.
Please make sure that the entire address—Building, Street, Zone, and any precise landmarks of the intended recipient, as well as any potential phone number—is included in order to prevent delivery issues or delays. Additionally, please include your daytime contact number so that we can get in touch with you in the event that there are delivery issues.
The merchandise is the customer’s responsibility after we deliver an order and the recipient signs the delivery note. Delivery to specific places involving third parties, such offices, hotels, hospitals, and other commercial sites, will be verified as delivered to your designated recipient by the signature of anyone authorized to accept delivery on behalf of the organization.
MY ACCOUNT SERVICES
Subject to these terms and conditions, the Plaza Hollandi My Account service (referred to as “the Service”) is offered to you as a free feature for personal use. We shall keep certain personal data in order to deliver the Service. Any personal information we gather will only be used to support the My Account service, unless we are compelled or authorized by law to do otherwise.
You must be older than eighteen (18) years old in order to register with the service.
You will need to set a password when you register for the service. This password is secret; you are not allowed to share it or reveal it to anybody. All orders and actions that take place or are submitted using your password are your responsibility. You should let us know right away if you know or think that someone else knows your password. Please utilize the lost password service (located next to the My Account login box) if you can’t remember your password.
Plaza Hollandi has the right to compel you to change your password or to stop your usage of the My Account service if it has reasonable suspicions that there has been misuse of the website or the My Account service.
Please make sure all of the information you enter, whether at registration or at any other time, is accurate and full.
Please update your personal information to let us know right away if there are any changes to the information you gave during registration. You may change your information at any time by sending an email to webshop.uae@hollandi.com OR visiting the ‘Edit Profile’ part of the My Account portion of the website. This will guarantee that the service we offer is current and correct. If any of the information we have on you is inaccurate or needs to be updated, kindly visit this page or send us an email. If you would like any personal information deleted, please do the same.
The purpose of using the My Account service is to help with purchases made through the Website. The following uses of the My Account feature are prohibited:
- Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
- Gaining unauthorized access to other computer systems
- Interfering with any other person’s use or enjoyment of the Site.
Plaza Hollandi has the right to reject or delete any content that has already been uploaded to the website.
Although we take all reasonable precautions and care when it comes to the My Account service, we make no express or implied representations or warranties about the service’s functionality or contents, and this notice disclaims any and all such representations and warranties. We can not promise error-free or continuous usage of the My Account service.
Although we make every attempt to guarantee that the reminder emails you set up on your account are processed and delivered as desired, we cannot accept liability for messages that are not delivered. You use the My Account service at your own risk, and we disclaim all liability for any losses or damages you may incur as a result of using the My Account service.
Periodically, we may need to restrict your access to the website and My Account service in order to perform necessary maintenance.
The general terms and conditions of the website that control general use and order placing are in addition to these terms and conditions. We take great pride in safeguarding your privacy; our Privacy Policy has further details.
Please contact us with any questions you may have.
You consent to us using the information as described above by completing the My Account service registration form and giving us your contact information. In instances when you divulge personal information about others (such as their address or date of birth), you further attest that you have their permission to share such information with us.
INFORMATION ABOUT DELIVERY
Post Order Processing Time: Any order received through the website may take 1 to 3 hours of processing time.
Delivery Time Range: The minimum delivery time range is 3 hours after processing the order but may vary depending on the circumstances, such as the traffic conditions, special holidays, call response of the recipient, etc.
Same-Day Delivery: Same-day delivery is offered for orders placed before 4 pm local time, 7 days a week.
Payment Method : Visa or Master debit and credit cards in AED will be accepted for payment.
ORDER CANCELLATION
For Post Dated Order: Orders placed online can be canceled 48 HOURS BEFORE the delivery date by contacting our website followed by a cancellation e-mail. For Refunds, kindly refer to our Refund Policy.
Same-Day Delivery Orders: Same-day delivery cancellation after placing the order will not be accepted.
REFUND POLICY
We’ll give you a coupon that is good for two months after the cancellation date. To place a fresh order, get in touch with the website and request an email confirmation that includes the item code.
GENERAL TERMS AND CONDITIONS
Before placing any orders for anything from our website, kindly read the terms and conditions thoroughly. You acknowledge and agree to the terms and conditions by placing an order for any of our items.
PRODUCT DISCLAIMER
Since we are proud of the job we do, we will always go above and beyond to ensure that the product you receive looks exactly like the photo you saw on our website. Due to their natural state and reliance on seasonal and logistical availability, flowers, packaging, and other items may need to be substituted in order for us to fulfill your order on time, or in the event that flowers or other products become temporarily unavailable. Particularly during holidays like Mother’s Day, Christmas, Valentine’s Day, Eid-al-Fitr, and Eid-al-Adha, this could happen. If the arrangement’s general aesthetic is preserved, different flower varieties and colors may be employed. If the replacement significantly deviates from the style or substance of the advertised goods, we will try to contact you via phone or email to get your consent before moving further. All replacements will be done with suitable goods that are of the same caliber and worth as the initial order.
PRICES
Prices listed within the Plaza Hollandi service are valid for a maximum of 14 days after submitting your order.
We offer free delivery for orders of AED350 and above. For orders below AED 350, a delivery fee of AED 25 will be charged.
Please note that from time to time, products on www.plazahollandi.ae may vary from those offered on our website and retail shops.
WARRANTY
Fresh flowers and plants once sold will not be refunded or exchanged.
ORDER CONFIRMATION/PAYMENT
“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
You will get comprehensive instructions on how to proceed with the order process and be asked to furnish us with all of your personal information, including a precise delivery address, as well as the information of the intended recipient and all relevant payment details.
We take Visa, and MasterCard, Apple Pay as payment methods.
We will not trade with or provide any services to OFAC and sanctioned countries.
You agree to be bound by our terms and conditions as stated in these Terms and Conditions by selecting the “Proceed to Payment” button at the conclusion of the order procedure.
Order submission is contingent to our approval of this offer. We will notify you via email that your order is being processed, and we will send you a confirmation of the information. Until we provide this email confirmation, we will not think of our agreement with you as binding.
User is responsible for maintaining the confidentiality of his account.
Orders from clients under the age of eighteen (18) cannot be accepted by us.
DELIVERY OVERVIEW
For orders totaling AED 350 or more, we provide free delivery. Orders under AED 350 will incur an AED 25 shipping cost. Orders ordered by 5 p.m. can be sent the same day. Deliveries within the city of Dubai must take at least three hours. There will be deliveries from 9 a.m. to 9 p.m. If your preferred delivery time is available, you will be notified at the time of purchase.
The nearest business day before or after the selected date will be used for the delivery of any orders placed for those days. Fridays and public holidays are closed days for our head office; emails will be responded to on the first working day following the closure day or days.
Orders placed beyond the time we’ve specified will be delivered the next day.
We promise to use every effort to deliver your merchandise within the United Arab Emirates, straight to the receiver, and on schedule. If the receiver is in a hospital, office, hotel, or any other type of business site, kindly take into account the business opening hours. It is not possible to guarantee deliveries to facilities with strong security requirements in place. PO BOX addresses are not where we deliver.
Please make sure that the entire address—Building, Street, Zone, and any precise landmarks of the intended recipient, as well as any potential phone number—is included in order to prevent delivery issues or delays. Additionally, please include your daytime contact number so that we can get in touch with you in the event that there are delivery issues.
The merchandise is the customer’s responsibility after we deliver an order and the recipient signs the delivery note. Delivery to specific places involving third parties, such offices, hotels, hospitals, and other commercial sites, will be verified as delivered to your designated recipient by the signature of anyone authorized to accept delivery on behalf of the organization.
MY ACCOUNT SERVICES
Subject to these terms and conditions, the Plaza Hollandi My Account service (referred to as “the Service”) is offered to you as a free feature for personal use. We shall keep certain personal data in order to deliver the Service. Any personal information we gather will only be used to support the My Account service, unless we are compelled or authorized by law to do otherwise.
You must be older than eighteen (18) years old in order to register with the service.
You will need to set a password when you register for the service. This password is secret; you are not allowed to share it or reveal it to anybody. All orders and actions that take place or are submitted using your password are your responsibility. You should let us know right away if you know or think that someone else knows your password. Please utilize the lost password service (located next to the My Account login box) if you can’t remember your password.
Plaza Hollandi has the right to compel you to change your password or to stop your usage of the My Account service if it has reasonable suspicions that there has been misuse of the website or the My Account service.
Please make sure all of the information you enter, whether at registration or at any other time, is accurate and full.
Please update your personal information to let us know right away if there are any changes to the information you gave during registration. You may change your information at any time by sending an email to webshop.uae@hollandi.com OR visiting the ‘Edit Profile’ part of the My Account portion of the website. This will guarantee that the service we offer is current and correct. If any of the information we have on you is inaccurate or needs to be updated, kindly visit this page or send us an email. If you would like any personal information deleted, please do the same.
The purpose of using the My Account service is to help with purchases made through the Website. The following uses of the My Account feature are prohibited:
- Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
- Gaining unauthorized access to other computer systems
- Interfering with any other person’s use or enjoyment of the Site.
Plaza Hollandi has the right to reject or delete any content that has already been uploaded to the website.
Although we take all reasonable precautions and care when it comes to the My Account service, we make no express or implied representations or warranties about the service’s functionality or contents, and this notice disclaims any and all such representations and warranties. We can not promise error-free or continuous usage of the My Account service.
Although we make every attempt to guarantee that the reminder emails you set up on your account are processed and delivered as desired, we cannot accept liability for messages that are not delivered. You use the My Account service at your own risk, and we disclaim all liability for any losses or damages you may incur as a result of using the My Account service.
Periodically, we may need to restrict your access to the website and My Account service in order to perform necessary maintenance.
The general terms and conditions of the website that control general use and order placing are in addition to these terms and conditions. We take great pride in safeguarding your privacy; our Privacy Policy has further details.
Please contact us with any questions you may have.
You consent to us using the information as described above by completing the My Account service registration form and giving us your contact information. In instances when you divulge personal information about others (such as their address or date of birth), you further attest that you have their permission to share such information with us.
